Fits your setup

MyATOL AI assistant

Practical ATOL answers, right inside MyATOL.

The MyATOL AI assistant is built into the product. Ask a practical workflow question (about certificates, APC, returns, amendments, cancellations or backdating) and get a short, concrete answer without leaving the system. It uses MyATOL workflow guidance and available ATOL source material, so the answer stays close to the task in front of you.

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  • In MyATOL

    Answers where you already work

  • Practical

    Workflow questions, plain answers

  • Plain English

    Short, concrete answers

Answers where the work happens

Staff hit small ATOL questions all day: when to issue a certificate, whether a cancelled booking still owes APC, how an amendment lands in a return. The assistant answers them in the moment, so there is less reaching for a spreadsheet, an old email, or the one colleague who remembers. Less dependency on memory, fewer avoidable mistakes.

MyATOL AI assistant

Certificates, APC, returns

In MyATOL

Do cancelled bookings still owe APC?

Yes. Genuine cancellations still owe APC. They stay in Part A and the APC total, but drop out of Part B and Part C because nobody travels.

Practical answers from MyATOL workflow guidance. Not legal advice.

Built for MyATOL workflows

This is not a generic chatbot bolted on. The assistant is shaped around the way MyATOL works (issuing, licence limits, three-tier returns, lock-in) and draws on ATOL source material. It helps people understand the documented workflow and what to check next. It is not an official CAA assistant, and it does not make regulatory decisions for you.

Worklist · your clients

Q1 2026

Sunseeker TravelLocked · 2 discrepancies
Coastline HolidaysOpen · due in 9 days
Apex ToursLocked · clean

Built in

What's included.

  • Certificates: when to issue, types, amendments
  • APC: what is owed, and when
  • Returns and reporting: Parts A, B and C
  • Amendments and cancellations
  • Backdating and late certificates
  • Licence limits and headroom

Questions

Straight answers.

Do cancelled bookings still owe APC?

Yes. Genuine cancellations still owe APC. They stay in Part A and the APC total, but drop out of Part B and Part C, because nobody travels.

What is the difference between Part A, Part B and Part C?

Part A is everything issued in the period. Part B and Part C narrow to what actually travels and how it is protected. The assistant explains where a given booking lands, and why, so a return reads the way the CAA expects.

How should backdated certificates be handled?

Issue times in MyATOL are set by the server, so a certificate cannot be backdated. A certificate created late for an already-filed period is flagged. The assistant points you to what to check and where the change shows up.

Is this an official CAA answer?

No. The assistant gives practical answers from MyATOL workflow guidance and available ATOL source material. It is designed to help teams understand what to check next, not to replace professional compliance advice, and it is not approved by the CAA.

Certificates in the CAA's ORS3 format. Licence usage, returns and APC on the regulator's own basis.

MyATOL

See it on your own ATOL.

An AI assistant built into MyATOL for everyday certificate, APC, return, amendment and backdating questions. It keeps the answer close to the task, using MyATOL workflow guidance and ATOL source material.

Arrange a demonstration All capabilities